Monday, July 26, 2010


I encountered a problem in settling the Credit Card Batch last night so I called the Customer Service of the Payment Systems for help. I was in the middle of my explanation over the phone when a creepy-looking man rushed down the desk. I excused myself from the other end of the line to ask him if he needs a room or whatsoever. He said he had a complaint about the room. Whew , it was past 1:00 in the morning already. He was facing to me and to the Casino cashier while expressing his disappointment. He suggested to better check the room. It's not my concern not the cashier's either, besides, I had to take charge on the Credit Card problem so I called the attention of  the Manager on Duty to deal with him. The man complained about a very disturbing noise outside the room. I overheard that the MOD assured him to check the lobby closer to the room to find out the cause of the noise right away.

This is exactly what Credit Card machine we have at the hotel looks like.

I didn't want to miss a single instruction of the Customer Service Representative so my mind was really focused on the machine doing this and doing that. I had the same problem before and it took me 2 hours to fix the problem. When I looked up to take a break, I saw the man standing still staring at me like he wants to eat me alive. I freaked out! I thought the MOD was already taking care of his complaint. I asked the cashier if where's the MOD and she said he decided to wait for me as what the guest told him. I was like, "Whaaat?" He knew that it will take forever to fix Credit Card issues! Good grief! I had to put the other line on hold again and called the MOD. My plan was to move him to another room but we didn't have Family Suite anymore but I suggested it to the MOD to check it first as Standard Operating Procedure. The MOD said the guest declined when he said to go there with him to check it. So I talked to the guest and I explained it to him that we need to check it first. He said not to mind it anymore, he added that  maybe it was just his ears. Then he asked for an ear plugs. Of course we can't find ear plugs in a Hotel desk, geez!

This photo represents the appearance of the guest. Credit to Google.

Before he left he asked the cashier, "What are you doing there?" while laughing like crazy. It appeared to us like he was asking why the cashier can't go with him to check the noise instead of the MOD. The latter said, "I'm the Cashier!" It seemed to us that he'd rather have me or the cashier to go with him to check it. We smelled something fishy. It really caused me goose bumps, waaah!

I remember what the Hotel Desk Auditor in the other property had shared to me. According to her, there was this particular night that a naked guest came to the desk and invited her to have ***toooot*** with him in his room. Ewwwwww!

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