Fraudulent Charges on my (Joint Account ) Debit Card

I am fuming right now as in to the highest level. Hubby on the other hand remains cool which makes me more mad.

When we were in Reno last week, we tried to get cash from an ATM but we were denied. A receipt came out that says the Bank Account has been  under restrictions due to suspected unauthorized transaction something to that effect. Then I remembered while we were still at the hotel, hubby got a missed call and a voice mail about "suspected unauthorized transaction on our bank account" but he thought it was just a scam. I insisted to call the number back but it appeared that it was a restricted number. We tried to get cash thrice but to no avail so we went to the nearest Bank of America and got the money straight from the bank teller instead. It was hubby who talked to the teller and I presumed that he discussed it with the teller because he was able to get cash from her.

Then came Sunday night, if my mind serves me right, hubby checked the bank statement  online and we noticed that there was a pending account that we are confused if we make it or not. We rechecked every single charges and that made us sure that we didn't make any transaction to the company wherein the charges have stated. I told hubby to take care of it in the morning. He just gave me a lame answer.

This morning he called me at work that there were three pending charges against our account already  and one of which are made in New York. I panicked! I told him to call the 1-800- numbers at the back of the Debit Card but he said he will wait for the bank to open. The bank will open at 8:00 o'clock and it was still 5:00 o'clock in the morning. What if the criminal will make another purchase before the bank opens? I had so many what ifs. I was persistent but he just sound calm and relaxed. I was ready to explode that time. When I ask how much was the total charges he said it was more or less a $100.00. I wanted to yell at him over the phone. Grrrr!!!! Arghh!! I checked the 1-800- numbers of my card and dialed it but there were questions that I need to get my SSS number so I hang up the phone very frustrated.

I am mad right now. Hubby should have listened to me before things got worse. When he picked me up at the hotel this morning, he told me he already had called the 1-800- numbers as I told him and that he will go to the bank as soon as it opens. I didn't speak to him. When I got up, he informed me of what has been transpired at the bank but I was still too mad to listen to him...until now.

Lessons I've learned:

                        "Do not wait for tomorrow what you can do for today."

                        "Do not trust your husband's decision all the time."

                        "Have your own bank account."

                       

Thanks for reading. Hope you will learn from this post.

 

Creepy!

I encountered a problem in settling the Credit Card Batch last night so I called the Customer Service of the Payment Systems for help. I was in the middle of my explanation over the phone when a creepy-looking man rushed down the desk. I excused myself from the other end of the line to ask him if he needs a room or whatsoever. He said he had a complaint about the room. Whew , it was past 1:00 in the morning already. He was facing to me and to the Casino cashier while expressing his disappointment. He suggested to better check the room. It's not my concern not the cashier's either, besides, I had to take charge on the Credit Card problem so I called the attention of  the Manager on Duty to deal with him. The man complained about a very disturbing noise outside the room. I overheard that the MOD assured him to check the lobby closer to the room to find out the cause of the noise right away.

This is exactly what Credit Card machine we have at the hotel looks like.

I didn't want to miss a single instruction of the Customer Service Representative so my mind was really focused on the machine doing this and doing that. I had the same problem before and it took me 2 hours to fix the problem. When I looked up to take a break, I saw the man standing still staring at me like he wants to eat me alive. I freaked out! I thought the MOD was already taking care of his complaint. I asked the cashier if where's the MOD and she said he decided to wait for me as what the guest told him. I was like, "Whaaat?" He knew that it will take forever to fix Credit Card issues! Good grief! I had to put the other line on hold again and called the MOD. My plan was to move him to another room but we didn't have Family Suite anymore but I suggested it to the MOD to check it first as Standard Operating Procedure. The MOD said the guest declined when he said to go there with him to check it. So I talked to the guest and I explained it to him that we need to check it first. He said not to mind it anymore, he added that  maybe it was just his ears. Then he asked for an ear plugs. Of course we can't find ear plugs in a Hotel desk, geez!

This photo represents the appearance of the guest. Credit to Google.

Before he left he asked the cashier, "What are you doing there?" while laughing like crazy. It appeared to us like he was asking why the cashier can't go with him to check the noise instead of the MOD. The latter said, "I'm the Cashier!" It seemed to us that he'd rather have me or the cashier to go with him to check it. We smelled something fishy. It really caused me goose bumps, waaah!

I remember what the Hotel Desk Auditor in the other property had shared to me. According to her, there was this particular night that a naked guest came to the desk and invited her to have ***toooot*** with him in his room. Ewwwwww!

Balut and the Drunk Man

I had an annoying guest at the hotel last night. When he saw my badge that I come from the Philippines, he started bugging me. The first thing he said was, "Oh, Balut!" It was my Monday and I just started my shift so I was kind of dandy. It was the first time to hear from anyone particularly from a white man mentioning about Balut because most of the time I hear "adobo, pancit or halo-halo." Besides, many foreigners  find Balut nasty and yucky to eat. I smiled at him while continue doing my initial routinely paperwork. I remember how crazy I was for Balut when I was still back home. Slurrp! I like "Penoy" or Pinoy" better though because there is no "feathered chick" inside but if I want something "soupy", I will choose Balut. Slurrp again.

The man, who was a bit tipsy that time, stood in front of me (I was sitting inside the hotel desk) and he started sharing his experience during his trip to the Philippines especially the first time he ate Balut. I didn't ask him where in the Philippines he had been. I enjoyed listening to him. He was telling the Cashier what the Balut looks like, explaining to her that it is a fertilized duck egg and that it is an aphrodisiac and very rich in protein. He was really ecstatic while talking about it. I was surprised when he shouted, "Baluuuut!" That really made me blurt out. He left and went to the bar while shouting "Baluuut!" Lol!

I was taking a reservation over the phone when the man came by again. Oh boy, he was already drunk  in the truest sense of the word and he was with equally drunk guy. He started talking about Balut again. I gave them a grim face and told them to leave the desk and to go to their respective rooms. He said, "We will, but not until you will tell it to this guy that what I just told him about Balut was true." I looked at the other guy and said, "Yes, it was true." The man smiled and shouted, "Baluuut!" while leaving the front desk. My reaction was, "Oh my goodness, lol!"

Now I am craving for Balut! Geez!

(Credit to the owner of the photo above.)

Cheers!

Bechay